Vacancy Details


Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.

Greater Shepparton has a population of approximately 65,000, and an expenditure budget in excess of $118 million. The population is culturally diverse with 9.9% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.

Customer Service Officer

Salary: $62,736.96 per annum pro rata 
Friday 23 April 2021
Part Time - Permanent (48 Hours per fortnight)


Are you a highly motivated individual who possesses a passion for delivering excellence in customer service?


Greater Shepparton City Council is seeking a skilled and motivated Customer Service Officer to assist the organisation in delivering excellence in customer service to the community working 24 hours per week across five days.


As a Customer Service Officer you will be the first point of call and the face of Council, providing accurate and timely advice, guidance and direction to customers via multiple channels including face to face, telephone and online.


You will be a capable multi tasker who enjoys a fast-paced environment and has high standards in relation to your level of personal presentation.


An outstanding communicator with a passion for service will see the ideal candidate thrive in an environment of constant change.


Prospective applicants must have relevant experience and demonstrated skill in the provision of customer service.


For more information please contact Emma Leahy, Team Leader - Customer Service on (03) 5832 9700.


Note:  This position is subject to a 6 month qualifying period in accordance with the Fair Work Australia minimum employment period.  During the qualifying period employees will be provided with appropriate on-going induction, support, assistance, resources and training to enable them to meet the required performance standards for the position.

Please note that applications which do not specifically address the Key Selection Criteria detailed in the position description will not be considered.

For procedures on how to apply go to

All applications must be submitted to the Council by the closing date shown on the advertisement.